The Citizens’ Charter portrays our commitment to the customer, who indeed is the most important citizen for us, and the reason for our existence in business. We believe that our most invaluable asset is the satisfied customer, who has upheld our brand position year after year. This charter is yet another pointer to HMT’s commitment to improve the quality of its products and services, become more accountable, transparent and reach out to further customer satisfaction.
Through the Citizens Charter we seek to encapsulate measures to enhance bonding with our citizens. This process aids to deepen our relationship and add value to our products and services. The charter helps motivate and galvanise the employees to reach out to our citizens in their designated roles in the organization. Adherence to the charter will enhance customer delight, which in turn will sustain and enhance our robust brand equity.
We maintain constant consultations with our customers through various Customer Meets, Conferences, etc., to evaluate, improve and widen the range of service to customer. All our customers are requested to keep us informed of their experiences about the various services rendered by us and feel free to comment on the charter.
Place : Bangalore
Date : 10.1.2003
Chairman & Managing Director
Information given in the charter is subject to change/revision.The charter should not be considered as a legal document creating rights and obligations. It is for promoting better business relations between Customer and HMT.Only key information on various services/facilities is given in the charter. Each service has its own detailed terms and conditions, which can be made available on request.
For further details/information, write to us