| This
charter is a declaration of our commitment to the customer in
providing products and services that will add value to his
operations. We seek to bond better with him to realize our
common objectives in a symbiotic manner. |
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| VISION |
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TO BE
THE PRE-EMINENT CATALYST IN COUNTRY’S FARM MECHANIZATION EFFORTS
BY PROVIDING PRODUCTS THAT IS FARMERS’ DELIGHT. |
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| MISSION |
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- To establish ourselves as one of the world’s premier companies in the engineering field having strong international competitiveness
- To achieve market leadership in India through ensuring customer satisfaction by supplying internationally competitive products and services
- To achieve sustained growth in the earnings of the group on behalf of shareholders
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| BUSINESS
TRANSACTED |
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HMT Limited manufactures tractors and related equipment. The details of business we transact include:
- Manufacture and sales of quality tractors and spares required for tractors.
- Manufacture and sales of quality diesel engines.
- Providing after sales service for our products through our dealer networks.
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| OUR
CITIZENS / CLIENTS |
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We serve the farming community through our widespread dealer network. Our Clients / Customers are
Dealers:
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Authorized dealer for sales, service and spares of tractors.
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Exclusive dealer for tractor spares.
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Exclusive dealer for HMT diesel engines.
Customers:
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Farmers/individuals purchasing our products from dealers.
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Institutions/ Government Departments/ Defence Organisations purchasing products directly from HMT.
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Customers from outside the country.
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| SERVICES
PROVIDED |
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Customer
Delight being our motto, we commit to provide our customers
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Tractors
built with quality material and good workmanship
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Complete
overview of the functioning /operations of the purchased
tractor as part of tractor installation including use of
special attachments, storing the tractor, use of Operator
Manual and specifics of HMT Warranty Policy
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Efficient
after sales service backup
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Free
maintenance services during the warranty period for the goods
supplied as per terms of the warranty policy
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Availability
of necessary infrastructure; equipment and trained personal at
dealer’s place for service requirement of the tractor
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Sufficient
supply of spares with the dealer
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Maintenance
of a “Tractor Service Record “ with the dealer, containing
the history details of each tractor in a specific format
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Speedy
resolution of issues of warranty claims and settlements.
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Organisation
of Tractor Service Camps of the following kinds, from time to
time, at various locations along with the local dealer and to
suit the convenience of the customer
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| COMMITMENT |
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We
shall
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Strive
continuously to assure you of highest standard of service
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Strive
to attain international standards to become globally
competitive.
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Acknowledge
all correspondence from you within a reasonable time of its
receipt with absolute integrity and dedication
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Adhere
to the delivery schedules committed by us to you
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Strictly
adhere to the standards, specifications stipulated in
ISO-9001-2000
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Always
maintain the highest ethical standards in all our endeavors,
business and economic activities
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Always
strive to achieve economy in all our products and services
without compromising the quality standards
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Always
remain competitive in the market through continuous
improvement in our technology
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Always
be honest and transparent and would like to be seen as honest.
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Implement
all the policies and directives of Central Vigilance
Commission.
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| GRIEVANCE
REDRESS MECHANISM |
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In
case of any enquiries, clarification or grievances in connection
with performance of the tractor, customer is entitled the
following Grievance Redress mechanism.
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Approach
the authorized dealer for redress. Dealer’s mechanics will
check the tractor and carry out the necessary repairs to the
satisfaction of the customer.
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If
not satisfied with the dealer’s response, the concerned
personnel at our service depot may be contacted. The address
and the details of the person to be contacted are given in the
operator manual.
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Area
Offices of HMT are located in various places across the
country. The customer can also contact the local area office
of HMT tractors. A list of the area offices along with
requisite details is given in Enclosure. The address of
contact person is also available with the dealer.
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In
case the customer is not able to get his grievance redressed
at any of the above places he may directly write to:
The
General Manager
HMT Limited
Tractor Marketing Division
34, Madhya Marg
Sector 7-C
Chandigarh - 160 019
Phone : (0172) 792323, 795526
Fax: (0172) 795525
The
Executive Director
Tractors
HMT Limited
Pinjore - 134 101
Dist. : Panchkula
Haryana
Phone : (01733) 264111
Fax : (01733) 264114
Email : tractors@hmtindia.com
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| OUR
EXPECTATIONS FROM THE CUSTOMER |
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We
solicit the customer’s cooperation in our endeavor to serve him
better. We highly appreciate the following gestures from the
customer, which will enable us to serve him better.
Dealers
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Total
transparency and honesty in financial dealings and all other
transactions with the customer.
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Commitment
to be courteous to the customer and sincere towards fulfilling
his needs.
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Provision
of efficient after sales service with minimum waiting period
for the customer.
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Development
of sufficient infrastructure, trained manpower and equipment
to cater to effective after-sales-service.
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Stocks
of sufficient spare parts and ensure genuine spare part usage
all times.
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Pre
Dispatch Inspection on receipt of the tractor and proper
installation of the tractor
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Detailed
explanation of the features and maintenance of the tractor to
the farmer and make him understand its importance.
Tractor
Users
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Proper
understanding of the operation of the tractor and all
accessories, levers, and gauges provided in the tractor and
ensure proper use of the tractor. Our dealer will be delighted
to be of any assistance to the customer.
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Understanding
and implementation of the routine maintenance of the tractor
for its optimal performance.
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Ensuring
that only authorized dealers attend to any service/ repair of
the tractor; only genuine spare parts are used, and usage of
only good quality diesel and oils.
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Prompt
and honest payments as per mutually agreed schedule with
dealer.
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Understand
and comply with, the information provided in the operators
manual.
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Immediately
bringing to the notice of our dealer any case of defect or
mal-functioning for check and carrying out of necessary repair
/ servicing
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| Enclosure |
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LIST
OF AREA OFFICES |
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AREA
OFFICE |
Address |
Name
(Shriyuths) |
Design. |
Telephone Number |
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STD Code |
Office |
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Ahmedabad |
No. 15,
Goyal Intercity. Drive In-Road, Ahmedabad - 380 054 |
S.P. Gupta |
MMK |
079 |
6859973 |
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Bangalore |
59, Bellary
Road , Bangalore - 560032 |
M.R.V. RAJA |
MMK |
080 |
3337590
3546570 |
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Bareilley |
C-37,
Rajender Nagar, Bareilley |
R.P.
Bahuguna |
MMK |
0581 |
2446015 |
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Bhopal |
E-4/175, I
Floor, Arera Colony, Bhopal 462 016 |
A.K. Tripaty |
DVK |
0755 |
5246666
5247777 |
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Bhubaneshwar |
Plot No.
672, Shahid Nagar, Bhubaneshwar - 751 007 |
Mahapatra |
MMK |
0674 |
505608 |
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Chandigarh |
34, Madhya
Marg, Sector 7 -C Chandigarh - 160 019. |
Manjit Bedi |
DGM(MK) |
0172 |
792661 |
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Kolkata |
31,
Chowringee Road, Calcutta - 700 016 |
S.K. Sinha |
AMMT |
033 |
2266530 |
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Chennai |
III Floor,
Prestige Point, 16, Haddows Road Chennai - 600 006 |
V.Dayanidhi |
MMK |
044 |
28257399 |
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Hyderabad |
Tractor
Marketing Tractor Plant HMT Township P.O. |
S.P. Salota |
JGM(MK) |
040 |
23080544 |
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HYDERABAD -
500 054 |
Sreedhar |
MMK |
040 |
23080533 |
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Jaipur |
B-131 A,
Rajendra Marg, Bapu Nagar, JAIPUR |
Alok Khanna |
MMK |
0141 |
2708862
2705684 |
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Jabalpur |
HIG 5,
Housing board Colony, Jabalpur (M.P) |
N.H. Rizvi |
MMK |
0761 |
5016355 Fax-
2664118 |
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Lucknow |
6/977, Vikas
Nagar, Lucknow - 226 020. |
B.D. Bijola |
DGM(MK) |
0522 |
2766013
2769760 |
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New Delhi |
Bharat Yuvak
Bhavan 1, Jai Singh Road |
S.K. Sharma |
MMK |
011 |
3344206 |
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New
Delhi(II) |
New Delhi -
110001 |
Vijay Kapoor |
AMMT |
011 |
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Patna |
177,
Patliputra Colony Patna - 800 013 |
Sanjay Kumar |
MMK |
0612 |
263761 |
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Pune |
3025/8,
Shreenidhi Chambers, PUNE - 411 016 |
J.P.Srivasthava |
JGM(MK) |
020 |
5656926,
5656925 |
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Varanasi |
136, Jawar
Nagar Extension Bhilupur Varanasi - 221010 |
Vinod
Swaroop |
AMMT |
542 |
2275185 |
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Ranchi |
HMT Limited
1665/L-6B, Ward No.9 Ashok Kunj Opp. Ashok Nagar, Road No. 3 RANCHI -
8384072 |
S.S. Verma |
AMMT |
0651 |
2245782 |
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