Citizens' Charter

  
   

 
  
VISION 
 

TO STRIVE FOR EXCELLENCE THROUGH SUPPLY OF PRODUCTS COMPARABLE TO INTERNATIONAL STANDARDS AND TOTAL PERFORMANCE LEADERSHIP.

  

MISSION
 

  • To establish ourselves as one of the leading companies in the manufacture of mechanical watches, be globally competitive, with a prime focus on quality products & customer satisfaction.

  • To achieve sustained growth and to improve the quality of work life for the employees.

  • To provide the best services to the customers with promptness and achieve customers delight.

  

BUSINESS TRANSACTED:
 

HMT Chinar Watches Ltd. is into manufacture of Gents type mechanical watches and business transacted includes manufacture and sale of watches and watch spares.

 

CUSTOMERS:
 

  1. Individuals purchasing our watches.

  2. Institutions/ Govt. Departments. / Defence organizations purchasing our watches.

  

SERVICES PROVIDED:
 

  • Manufacture of mechanical watches and spares with quality material.

  • To provide efficient after sales service backup.

  • To ensure availability of spares.

  

COMMITMENT
 

We shall

  • Strive continuously to assure you of highest standard of service

  • Strive to attain international standards to become globally competitive.

  • Acknowledge all correspondence from you within a reasonable time of its receipt

  • Adhere to the delivery schedules committed by us to you

  • Always maintain the highest ethical standards in all our endeavors, business and economic activities

  • Always strive to achieve economy in all our products and services without compromising the quality standards

  • Always remain competitive through continuous improvement in our technology

  • Always be honest and transparent and would like to be seen as honest.

  • Implement all the policies and directives of Central Vigilance Commission.

  

GRIEVANCE REDRESSAL:
 

We are open and receptive to any customer complaint/ grievance.

We ensure quick response to our customer’s complaint/grievance through any branch/regional office of HMT Watches Ltd., which is currently marketing our watches. Customers can approach any of these offices with their complaint/grievance.

In case he is not satisfied with the response from the branch/regional office, he shall be free to write to

The Managing Director
HMT Chinar Watches Ltd
Zainakot, Srinagar
Jammu & Kashmir
Phone : (0194) 2496122
Fax : (0194) 2496122
Email : chinarwatches@hmtindia.com

The complaint shall be redressed within a period of 30 days after examining genuinity of the complaint registered.

 

OUR EXPECTATIONS FROM THE CUSTOMERS:
 

We solicit the customer’s cooperation in our endeavor to serve them better.

The customers are requested to keep us informed of their experiences about the services rendered by us and feel free to comment on this charter.

 

  

PLEASE NOTE:

Information given in this Charter is subject to change / revision, not to be considered as a legal document creating rights and obligations. It is for prompting better understanding between customer and HMT.